Legal

Terms of Service

Last updated 2026-08-22

1. Plans and limits

Every plan is defined by a fixed set of limits — connected workspaces, storage, and watched trend terms — together with a campaign limit on the free trial. There is no hidden tier logic: what a plan includes is exactly what's listed on the Pricing page, and no feature or platform is withheld from any tier. Limits apply from the moment they change, rather than being frozen at the point you subscribed.

2. Reasonable posting limits

To protect every customer's ability to post reliably through our shared platform integrations, all accounts are subject to posting-frequency limits regardless of plan, and no tier raises them. Posts through any one social platform account are spaced at least 60 minutes apart, counted across every campaign posting through that account, and no account may exceed 12 posts per day. Scheduled posts may go out with a small timing offset of a few minutes rather than at an exact stated time.

3. The free trial

The trial is granted automatically after email verification. No card is required, and it does not expire on a date — it ends once your account has published 30 posts in total, counted across every platform. The trial is not otherwise restricted: it runs at the same posting limits as a paid plan and reaches every available platform. Trial eligibility applies once per account. Everything you've set up is preserved when the trial ends; nothing is deleted.

Posting to X still requires purchasing credit even on the trial (see Section 5) — there is no complimentary starting balance.

4. Upgrades and downgrades

Upgrades take effect immediately. Once your payment is confirmed the new limits apply at once, with no interruption to your existing campaigns, and you are charged the pro-rated difference for the remainder of the current billing period. The amount is shown to you before you confirm the change.

Downgrades take effect at the end of the period already paid for. You keep the tier you purchased until that date; there is no mid-cycle reduction, and no refund or credit is issued for the remainder of the period, since that period has already been served.

Downgrading never deletes anything. Workspaces over a new plan's limit are paused rather than removed, and can be reactivated at any time; you may set in advance which workspaces remain active if a downgrade applies. Any connected social account attached to a paused workspace is detached and returned to your account, so that you remain free to reconnect it to another workspace — reconnecting does not require re-authorising the account from scratch. Storage over the limit keeps serving existing files; only new uploads are held until space is freed or the plan is raised. Campaigns and their full history are never removed.

5. X posting credit

Posting to X is billed per post and runs separately from your subscription, on a prepaid credit balance purchased in packs. Posting to every other platform carries no per-post charge. Our rates vary by post type and are shown to you before you buy. Credit expires 12 months from purchase, with email reminders 30 days and 7 days beforehand, and is not refundable or transferable.

If X definitively rejects a post, the charge is automatically returned to your balance. If the outcome is unclear (for example, a timed-out connection), the charge stands and the post is flagged for manual review, since the post may well have gone live.

6. Cancellation and suspension

Cancelling stops renewal; your subscription continues to serve out the period you've already paid for, with no partial refund of that period. A failed payment starts a grace period with notification before any suspension — and suspension for non-payment restricts your workspace, never your ability to log in and fix your billing details. Suspension for confirmed misuse of the platform is different and does restrict access; see our Acceptable Use Policy.

Deleting your account is a request that starts a 30-day hold period, during which it can be cancelled, followed by full and irreversible removal of your campaigns, posts, media, connections, and stored credentials.

7. Refunds

Subscription fees are not refunded for a mid-period cancellation; service continues to the end of the paid period. Unused X credit is not refundable. AI provider costs are never ExoPost's to refund — that's a separate relationship you hold directly with your own provider.

8. Your content and connected accounts

You're responsible for the accuracy of the documents you submit, and for reviewing posts before publication when using manual approval. Generated content is built only from what your own document states.

A social account may only be connected to one ExoPost workspace at a time. You must control any account you connect, and may disconnect it at any time — disconnecting stops future posting but does not retract anything already published. Publishing is irreversible from our side: removing a campaign or cancelling your account does not remove posts already live on a platform.

Misuse of the platform — including any attempt to use it for engagement manipulation or artificial amplification — is a violation of these terms. See our Acceptable Use Policy for the full statement and its consequences.

9. No warranties

ExoPost is provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory. To the fullest extent permitted by law we disclaim all implied warranties, including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that the service will be uninterrupted, timely, secure or error-free; that any post will publish at a particular moment or at all; or that generated content will be accurate, suitable, effective, or fit for any purpose you have in mind. Connected platforms and AI providers are operated by third parties and are outside our control — their outages, rate limits, pricing, policy decisions, and any suspension or restriction they apply to your account are not within our responsibility.

10. Limitation of liability

To the fullest extent permitted by law, neither ExoPost nor its founders, owners, officers, employees, contractors, agents or suppliers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for any loss of profits, revenue, business, opportunity, goodwill, reputation, data or anticipated savings — whether the claim arises in contract, tort (including negligence), strict liability or otherwise, and whether or not we were advised that such loss was possible.

This applies without limitation to: anything published through your connected accounts, including a post's wording, accuracy or reception; any restriction, suspension, loss or penalty applied to a connected account by the platform that operates it; downtime, delayed posts, missed posts or duplicate posts; loss or corruption of data; and any charge levied by an AI provider or a platform.

You are responsible for what is published through your accounts. Generated posts are built only from the document you supply, and it is your decision to approve a post or to enable autoposting. You should review generated content before it is published, and you remain responsible for it once it is live.

Our total aggregate liability for all claims relating to the service will not exceed the total amount you actually paid us for the service in the twelve months immediately before the event giving rise to the claim.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability applicable law does not permit to be excluded. Where a jurisdiction does not allow some of the exclusions above, those exclusions apply to the greatest extent that jurisdiction permits.

If you are a consumer, nothing in these terms waives or limits any right, benefit or protection given to you by consumer-protection law that applies where you live — including Ontario's Consumer Protection Act, 2002 where it applies to you. Such rights cannot be waived, and the exclusions and limits above apply only so far as that law allows.

11. General terms

These terms may be updated from time to time; material changes will be communicated by email. Continued use of ExoPost after a change takes effect constitutes acceptance of the updated terms. You must be able to form a binding contract to use ExoPost. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-laws rules. The courts of Ontario have exclusive jurisdiction over any dispute arising from them, and you and we each submit to those courts. Before starting a claim, please reach us through the Contact page — most issues are settled that way.

If you are a consumer outside Canada, the two paragraphs above do not deprive you of the protection of mandatory provisions of the law of the country where you live, and do not remove any right you have to bring proceedings in your local courts where that law gives you one.

ExoPost is sold internationally. You are responsible for complying with the laws that apply to you, including any local rules on advertising, marketing and disclosure that govern the posts you publish. We do not offer the service where doing so would be unlawful.